Refunds

Refund policy

Last updated 5 November 2026

If a Jective plugin does not work for you, you can have your money back. This policy sits beside the terms; Paddle, the merchant of record, processes every refund.

Thirty days, any reason

You can ask for a full refund within 30 days of your purchase, for any reason: it does not suit your music, it does not run in your host, you changed your mind. No form to fill in and no questions you have to answer, though a line about what went wrong helps make the plugin better.

How to ask

• Email subconscious.nz@gmail.com from the address you bought with (the order number from your Paddle receipt helps), or
• use the link on your Paddle receipt, which goes to Paddle's own help page for the order.

Refunds go back to the payment method you used. Paddle usually issues them within a few days; your bank or card issuer may take 5 to 10 business days to show it.

What happens to the licence

When a purchase is refunded its licence is revoked. Future versions of the plugin will not accept it, and you agree to stop using the software and delete your copies. The plugin on your computer is not reached into or disabled remotely; nothing Jective makes phones home.

After thirty days

After 30 days a refund is not automatic, but a plugin that is faulty is still covered: if you are a consumer in New Zealand, the Consumer Guarantees Act applies, and consumers elsewhere keep the rights their local law gives them. Write first and say what is wrong; most problems are fixed in an update, and where they cannot be, a refund is the usual answer.

Chargebacks

Please write before asking your bank to reverse a payment. A chargeback revokes the licence the same way a refund does, costs more than a refund for everyone involved, and takes longer than simply asking.